FAQs – BBFJ

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FAQs

Q:How long does it take for personalized items to ship?

A: ID bracelets will ship  2-3 business days after of the order is placed. Custom Name Plate, Money Clips, Earrings, Monogram Rings, Name Rings & Pendants will ship 5-7 business days.

Q: Can I return the item for a full refund if I'm not satisfied with item I purchased?

A: All items can be returned or exchanged within 30 days of purchase excluding items that have been altered or engraved. Personalized nameplates are not eligible for returns or exchanges unless defective.

Q: Who can I contact if I have a question or concern about a particular item?

A: Please email any questions or concerns to info@brilliantbijoujewels.com 

Q: What size earrings are the best fit for my child?

A: Please reference the Children's Sizing Guide & Ring Sizer links in the footer menu at the bottom of the web page for all sizing questions.